Refund policy

90-Day Money-Back Guarantee

We want you to love Tredvona. If you're not completely happy with your purchase for any reason, contact us within 90 days of receiving your order and we'll refund the full price you paid for the product. You don't need to return the tubes.

How to request a refund

Send us a message through our contact page with your order number and the email address used for your order. We usually reply within 24-48 hours, Monday to Friday.

Once approved, your refund is issued to your original payment method. Depending on your bank or card provider, it can take 5-10 working days to appear on your statement.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 14 days of delivery with a photo and we'll send a replacement or refund you in full, free of charge.

Your statutory rights

This guarantee is in addition to your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including your right to cancel an online order within 14 days of delivery.